Service Agreement & Cancellation Policy

Last updated 11/16/2025

(By utilizing our services and agreeing to the official confirmation(s) of services to be rendered, the client acknowledges and accepts this service agreement and all terms of service herein.)


Address Confirmation & Delivery Details


All delivery details must be confirmed in writing via text message prior to dispatch, including:


  • Full delivery address (street, house/apartment/unit number)
  • ZIP code
  • Recipient name
  • Gate codes, access instructions, or building entry requirements


Deliveries begin only after all required information has been confirmed in writing.


Incorrect Address Policy


If the client provides an incorrect address and the delivery is completed at the location provided, 1st Class Delivery is not responsible for items misplaced, stolen, or delivered to the wrong address.


If redelivery is required due to incorrect information:


  • An additional fee will apply based on added mileage and time.
  • Redelivery will only be completed at our discretion and subject to driver availability.


Food Delivery Quality Disclaimer


We pick up food orders exactly as they are prepared and packaged by the restaurant or vendor. While we take all reasonable precautions to maintain temperature and preserve quality, 1st Class Delivery is not responsible for spoiled, improperly packaged, or improperly prepared food. Any such issues originate with the merchant.


1. No-Shows


A “no-show” occurs when the client is unavailable at the scheduled time and fails to notify 1st Class Delivery to cancel or reschedule appropriately.


We reserve the right to retain or charge up to 50% of the total service cost for no-shows or last-minute cancellations (less than 72 hours).


2. Cancellations


In cases of severe weather, family emergencies, or other unavoidable circumstances, the owner may waive cancellation fees at their discretion within a 72-hour window.


Rescheduling is offered when possible, depending on driver availability. Cancellations made within 72 hours of service are subject to a 50% cancellation fee. Airport and passenger transportation services may be excluded from cancellation fee waivers at the owner's discretion only.


3. Right to Refuse Service / Client Behavior


Drivers may decline or terminate service if the client is:


  • 15–30 minutes late
  • Rude, aggressive, or verbally abusive


A $10 fee applies for every additional 15 minutes of lateness.


Pet Policy


Pets are welcome; however:


  • Clients are responsible for any pet-related messes.
  • A cleaning fee of up to $150 may be applied for interior damage or biohazard incidents.


1st Class Delivery reserves the right to refuse service to any client at any time for any reason.


Payment


Payment must be made upfront or at the time of service unless otherwise approved. We accept cash and credit/debit cards. Cards may be securely stored for recurring services.


Rates are calculated based on mileage, time, and service type.


4. Impaired Passengers, Air Quality, Safety


Drivers may refuse or terminate service if a passenger is:


  • Too impaired to walk or stand unassisted
  • Unable to safely enter or exit the vehicle
  • At risk of vomiting or causing a biohazard incident


A 50% cancellation fee may apply.


Vehicle Air Quality Policy


All vehicles maintain a strict no-tobacco and no-vaping policy, including:


  • Cigarettes
  • E-cigarettes
  • THC products
  • Vape pens


This policy ensures clean, safe air quality for all passengers. 


Contact


For questions, concerns, or to request service, please visit our website and submit your information through our inquiry form or contact us directly at 239-785-7606